For this service, which is soon to be the only service available at Kandahar Air Field,(the competitor's contract was not renewed), you pay high prices and get crappy service. There are numerous service outages and when there is service, it is slow.
Sometimes, Sniper Hill extends your service for amount of time the outage lasted, sometimes not, but usually not. There are always an abundance of excuses.
One of my co-workers called them for service once, they came, stayed for 5 minutes, fixed nothing, and left. People use this service not because they like it, but because there are no other feasible options.
Monetary Loss: $10.